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Reports the emergency stopgap measures undertaken by industry giant Tele Link to counteract downward market trends and the ensuing problems caused by its Efficiency Program not being managed effectively, resulting in lingering and negative impact on surviving employees’ behaviors and attitudes, demonstrated by decreases in productivity, motivation, emotional health, job satisfaction, and confidence in management, as well as increases in absenteeism. Also reports Tele Link was unprepared to handle the inevitable pre‐announcement rumor mill and was forced to present cutbacks prematurely, lengthening the period of time from announcement to implementation and fueling anxiety at the time. While Tele Link’s handling of the Efficiency Program is well rated it did concentrate, almost entirely, on the “during” phase, with no formal plans to help survivors mourn or adjust to new circumstances. Emphasizes that the power of informal communication, in this case the “rumor mill”, should not be underestimated, and management should not overestimate their own ability to control it.

The primary intent of this study is to examine recent projects involving external management consultants at a North American telecommunications firm, from the employees’ point of view, to measure the extent to which the aforementioned “critical success factors” were perceived as being evident. A secondary purpose was to examine which, if any, of these factors differ between more or less successful consulting projects with a view to building a model to predict employees’ perceptions of the level of the projects’ success. A third objective was to gather employee opinions on the use of management consultancy and other factors that might contribute to the success of consulting projects.

A total of 102 employees responded to a questionnaire consisting of 59 questions. A model including six independent variables was able to predict overall rating of project success, with an adjusted R²=0.68, F=27.81 (p<0.0001). The significant variables, in order of importance, were: the solution took into account one's internal state of readiness; the project included prototyping new solutions; the project deliverables were clear; the consultant partnered with the project team throughout; the consultant was professional; and the consultant understood the sense of urgency.

Substantial differences were seen on most measures between projects judged “successful” and projects judged “not successful”. Nevertheless, it is encouraging that many of the success factors suggested in the literature, and proposed under “an ideal client‐consultant engagement”, were judged as being present in management consulting projects at the telecommunications firm, to one degree or another. General opinions of management consultants were mixed and somewhat negative. Employees at the telecommunications organization do not agree with the traditional benefits of management consultants promoted by the industry.

The results of this study support the anecdotal and theoretical models, in particular those emphasizing the importance of process issues, the client‐consulting relationship and their impact on project outcome.

This chapter describes a neurodynamic modeling approach which may be useful for dynamically assessing teamwork in healthcare and military situations. It begins with a description of electroencephalographic (EEG) signal acquisition and the transformation of the physical units of EEG signals into quantities of information. This transformation provides quantitative, dynamic, and generalizable neurodynamic models that are directly comparable across teams, tasks, training protocols, and team experience levels using the same measurement scale, bits of information. These bits of information can be further used to dynamically guide team performance or to provide after-action feedback that is linked to task events and team actions.

These ideas are instantiated and expanded in the second section of the chapter by showing how these data abstractions, compressions, and transformations take advantage of the natural information redundancy in biologic signals to substantially reduce the number of data dimensions, making the incorporation of neurodynamic feedback into Intelligent Tutoring Systems (ITSs) achievable.

The study aims to review the entrepreneurial and educational innovations in technology-enabled distance education in practical legal education (PLE) accomplished by a unit “on the periphery” of a strong research-led university. It also aims to examine the learning organisation (LO) attributes associated with this initiative.

This is a longitudinal case study based on interviews and reflective analysis, and reviewed using three “models” drawn from the literature: breaking the “iron triangle” (containing costs; widening access; enhancing quality); a tailored version of distance education appropriate for research-intensive universities; a strategy for successful adoption of disruptive technologies in higher education.

Entrepreneurialism yielded growth (PLE student numbers went from 150 to 2,000 in 15 years) and diversification (two new programmes established). The PLE programme advanced in two “waves”: the first centred on widening access and the second, on enhancing quality. Costs were contained. Both the presence and absence of LO attributes are identified at three different organisational levels.

Challenges to academic identity may act to inhibit educational change, especially in research-strong settings.

Business logic, and the creation and institutionalisation of educational development support – an “internal networking” group, were keys to success. “Organisational learning” in complex institutional environments such as universities involves understandably lengthy timescales (e.g. decades or more).

Technology-enabled disruption in higher education appears relentless. While institutional and individual performance metrics favour research, proven cases of “how to do things differently” in education may well not get exploited, thus opening the market to alternative providers.

This is the only empirical example of a tailored version of distance education appropriate for research-intensive universities that we know about.

This paper reviews the Lean Healthcare and Productive Ward: releasing time to care (RTC) literature and extracts the reported effects and impacts experienced by employees who implement it. The purpose of this paper is to identify and investigate the strength of the connection between the two models and explores the implications for leadership and implementation.

This study reviewed the Lean Healthcare and Productive Ward: RTC literature using strict systematic inclusion criteria. A qualitative content analysis was used to identify key characteristics of reported employee experience, effect or impact. Themes and categories were ranked by the number of citations and presented.

This study outlines the similar employee effects and impacts that exist between Lean-type improvement initiatives and the Productive Ward: RTC programme. It discusses the three top themes of: Empowerment, Leadership and Engagement and explores the opportunities for leadership. It also identifies one key difference between the two initiatives, the socio-cultural effect and impact which is strongly reported with Lean-type improvement initiatives. The socio-cultural element is discussed and presented as one of the fundamental aspects of Lean and the original Toyota production system.

This study brings new insights for leaders involved in Lean-type improvement initiatives which are currently being imported into healthcare and provides a comprehensive list of reported employee impacts and effects of value to healthcare leaders attempting to establish an environment and culture of improvement.

Discusses Shakespeare’s Chronicles and their links to organizational behaviour. Highlights lessons from history for those seeking to exercise power successfully and manage both individuals and groups.

Despite the growing prominence of innovation, limited studies examine the adoption of applications that support innovation processes. The purpose of this study is to investigate the adoption of innovation management applications (IMAs).

The paper draws on qualitative and quantitative evidence sourced from innovation development and commercialization functions including R&D, marketing, and administration at a university and technology transfer office.

The paper contributes to literature by isolating determinants that affect the adoption of IMAs and their link to innovation process performance, confirming the importance of perceived usefulness and compatibility of IMAs to user's work styles.

There is paucity of research concerning the adoption of IMAs which present unique challenges due to their idiosyncrasies. This study contributes by proposing an adoption model and validating it. It also links IMA adoption to innovation process performance, thereby filling a gap in extant technology adoption research.

THE Fifty‐First Conference of the Library Association takes place in the most modern type of British town. Blackpool is a typical growth of the past fifty years or so, rising from the greater value placed upon the recreations of the people in recent decades. It has the name of the pleasure city of the north, a huge caravansary into which the large industrial cities empty themselves at the holiday seasons. But Blackpool is more than that; it is a town with a vibrating local life of its own; it has its intellectual side even if the casual visitor does not always see it as readily as he does the attractions of the front. A week can be spent profitably there even by the mere intellectualist.